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Common Questions and Answers
We have compiled a list of common questions and answers that customers
ask before they join our service. We hope these will help answer some of
your questions.
Reliability
- Does the connection work at all
hours of the day?
Yes, you can connect any time any day.
- Are there peak time overloads?
Normally the Internet gets busy between 5pm-10pm EST. But we do
not limit usage or have any problems with our users getting or staying
online
- Does the connection support the
speeds/types of hardware/software you want to use?
Our dialup numbers support v.90 and v.92 in most areas.
Technical Support and
Troubleshooting
- Is support part of normal service
or an added cost?
Yes, you get unlimited support via email or telephone.
- What are the hours of coverage
for network operations?
Our network is monitored 24x7.
- Is telephone support available
via a local call, 800 number, or long distance?
Yes, telephone support is available via our toll free number (800)
775-3928.
- Is there technical help available
via e-mail?
Yes, you can contact support by emailing
steve@perfectpcservices.com
- Is there help and/or manuals
available online?
We have an extensive collection of online documentation in the support
section of our website.
Business Arrangements
and References
- Are free trial connections
available?
Because we offer this service at such a cheap price we are unable
to offer free trial accounts.
- What local and 800 phone numbers
are available for you to use?
We have over 8,000 local access numbers across the United States. We
currently do not provide dialup service via a toll free number.
- Can multiple users access the
same billing account simultaneously?
We only allow customers to be dialed up once per username.
- Can multiple user IDs/mailboxes
use the same billing account?
Yes, you can have multiple usernames setup under one account.
- Are there surcharges for any
types of connections or particular hours of the day?
No, you pay $10.00 per month and connect whenever you would like.
- What kind of contract or services
agreement is required?
Most customers signup month to month. We recommend this until you are
satisfied with our service then you can upgrade and prepay for 6 or 12
months.
- What options are available for
billing and payments? Discounts for pre-payments?
Customers who wish to pay 6 or 12 months still only pay the low fee of
$10 p/mo.
- After placing an order, how long
does it take to make the connection active?
During normal business hours accounts are setup within 5 minutes.
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